Return & Refund Policy

We want you to be genuinely happy with every job. This policy explains how we handle re-work, parts returns and refunds for services from Quickwell Plumbing & Electrical Sdn Bhd.

Our workmanship promise

If something we installed or repaired is not right, tell us within the warranty period and we will return to put it right at no extra labour cost, provided the issue results from our workmanship.

Parts and materials

Unused, undamaged parts still in their original packaging may be returned within 7 days of purchase. Custom-ordered items, cut materials and installed fittings cannot be returned once fitted, except where they are found to be faulty.

Faulty parts

Where a supplied part fails due to a manufacturing defect within its warranty period, we will replace it and carry out the necessary labour in line with the manufacturer terms.

Requesting a refund

If you believe a refund is due, contact us within 14 days of the work with your invoice number and a description of the issue. We will assess the situation, arrange an inspection where needed, and respond with a fair resolution — which may be re-work, a partial refund or a full refund depending on the circumstances.

How refunds are issued

Approved refunds are processed to the original payment method within 14 working days. Bank transfer refunds require the account details of the person who made the original payment.

Deposits

Deposits for scheduled renovation work are refundable up to 5 working days before the agreed start date, less any materials already ordered on your behalf.

Talk to us

We would always rather fix a problem than argue about it. Call +60 12-388 5170 or email [email protected] and we will make it right.